$5,000.00 USD

1.Introduction and Modifications; Privacy Policy.

1.1 Introduction: Working Backwards, LLC, a Washington limited liability company (“WB,” “we,” “us,” “our”) provides its services, including providing one or more Live Events and the WB Content Library (described below) to you through its website located at www.training.workingbackwards.com and such other related subdomains and sites (collectively, the “Site”) and related services (collectively, such services, including any new features and applications, and the Site, the “Service(s)”), subject to the following Terms of Service (the “Terms”). PLEASE READ THESE TERMS CAREFULLY, AS THEY GOVERN YOUR USE OF THE SITE AND SERVICES, PARTICULARLY SECTION 10 (BINDING ARBITRATION; CLASS ACTION WAIVER), WHICH AFFECTS YOUR RIGHTS IN THE EVENT OF A DISPUTE BETWEEN US.

1.2        Modifications to Terms: We reserve the right, at our sole and exclusive discretion, to change or modify portions of these Terms at any time. If we do this, depending on the nature of the change, we will post the changes on this page and indicate at the top of this page the date these terms were last revised and/or notify you, either through the Services’ user interface, in an email notification or through other reasonable means and as required by applicable law. Any such changes will become effective no earlier than fourteen (14) days after they are posted, except that changes addressing new functions of the Services or changes made for legal reasons will be effective immediately. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms. In addition, when using certain Services, you will be subject to any additional terms applicable to such Services that may be posted on the Service from time to time.

1.3        Privacy Policy: We respect the privacy of the users of our Services (each, a “User”). For details please see our Privacy Policy (“Privacy Policy”). By using the Service, you consent to our collection and use of personal data as outlined therein.

2. Access/Use of the Service.

2.1        Use Description: The Service, and any content viewed through our Services, is solely for your personal and non-commercial use. With your valid purchase of a course membership through the Site (“Course Membership”), we grant you a limited, non-exclusive, non-transferable, non-assignable, revocable license to access the WB content, including the WB Content Library, and view each Live Event (as defined below) through the Service solely for that purpose. Except for the foregoing limited license, no right, title or interest in or to the Service, the Site, or any WB property shall be transferred to you. You agree not to use the Site for public performances. WB may revoke your license at any time and from time to time in its sole and exclusive discretion

2.2        Your Registration Obligations: You may be required to register with WB to access and use certain features of the Site. If you choose to register for the Services, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the Service’s registration form. Registration data and certain other information about you are governed by our Privacy Policy. If you are under 18 years of age, you are not authorized to use the Services or access the Site, with or without registering.

2.3        Member Account, Password and Security: You may never use another’s account, and you may not provide another person with your password or any other access code provided by WB to you to access your account. You are fully responsible for any and all activities that occur under your password or account, and it is your responsibility to ensure that your password remains confidential and secure. You agree to (a) immediately notify WB of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. WB will not be liable for any loss or damage arising from your failure to comply with this Section.

2.4        Modifications to Service: WB reserves the right to modify or discontinue, temporarily, on a limited basis or permanently, the Site or the Services (or any part thereof) with or without notice. You agree that WB will not be liable or responsible to you or to any third party for any modification, suspension or discontinuance of the Services or the site. We have no obligation to retain any of your account information or User Content for any period of time beyond what may be required by applicable law.

2.5        General Practices Regarding Use and Storage: You acknowledge that WB may establish general practices and limits concerning use of the Site, including without limitation the maximum period that data or other content will be retained by the Service. You agree that WB has no responsibility or liability for the deletion or failure to store any data or other User Content maintained or uploaded by the Service. You acknowledge that WB reserves the right to terminate accounts that are inactive for an extended period. You further acknowledge that WB reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.

2.6        Mobile Services: The Services may include certain services that are available via a mobile device, including (i) the ability to browse the Services and the Site from a mobile device and (ii) the ability to access certain features through an application downloaded and installed on a mobile device (collectively, the “Mobile Services”). To the extent you access the Services or Site through a mobile device, your wireless service carrier’s standard charges, data rates and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. WB makes no representation or warranty that the Services through any Mobile Service will be uninterrupted or error-free.

3. Conditions of Use

3.1        User Conduct: You are solely and exclusively responsible for all comments, posts, video, images, information, data, text, software, music, sound, photographs, graphics, messages or other materials (“User Content”) that you upload, post, publish or display or otherwise use via the Site or Services. WB reserves the right to investigate and, if necessary and appropriate, take legal action against anyone who, in WB’s sole discretion, violates this provision, including without limitation, removing the offending User Content from the Services. You hereby agree to not use the Services or Site to upload, transmit or otherwise provide any User Content that:

  • infringes any intellectual property or other proprietary rights of any person, business or entity;
  • you do not have a right to upload under applicable law or applicable contractual/fiduciary obligations;
  • contains software viruses or any other computer code, files or programs designed to interrupt, decrease or destroy the functionality of any computer software or hardware or equipment;
  • poses or creates a privacy or security risk to any person, business or entity;
  • constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation;
  • is unlawful, harmful, threatening, abusive, harassing, tortious, violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically or otherwise objectionable; or
  • in the sole judgment of WB, is objectionable or which restricts or inhibits any other person from using or enjoying the Services, or which may expose WB or its Users to any harm or liability of any type;
  • interferes with or disrupt the Services or servers or networks connected to the Service;
  • violates any applicable local, state, national or international law, regulation, order or rule;
  • impersonates any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity; solicit personal information from anyone under the age of 18;
  • harvests or collects email addresses or other contact information of other Users from the Service by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
  • advertises or offers to sell or buy any goods or services for any business purpose that is not specifically authorized by WB;
  • furthers or promotes any criminal activity or enterprise; or
  • obtains or attempts to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Service.

3.2        Fees: To the extent the Services or any portion thereof is made available for any fee, you will be required to select a payment plan and provide WB information regarding your credit card or other payment instrument. You represent and warrant to WB that such information is true, correct and complete and that you are authorized to use the payment instrument provided. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur. You agree to pay WB the amount that is specified in the payment plan (as well as any applicable taxes) in accordance with the terms of such plan and this Terms. You hereby authorize WB to bill your payment instrument in accordance with the terms of the applicable payment plan (as well as any applicable taxes) until you terminate your account, and you further agree to pay any charges so incurred. If you dispute any charges you must let WB know within sixty (60) days after the date that WB charges you. We reserve the right to change WB’s prices. Your continued use of the Service after the price change becomes effective constitutes your agreement to pay the changed amount. You shall be responsible for all taxes associated with the Services other than U.S. taxes based on WB’s net income.

3.3        Reserved.

Important Note for Company Authorized Users: If you are an “Authorized User” of an entity user of the Services that has already executed a Subscription Agreement with WB (the “Entity User”), WB will charge the Entity User and collect payment from the Entity User directly.

WB may change the price for subscriptions from time to time and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes for Subscriptions will take effect at the start of the next subscription period following the date of the price change. As permitted by law, you accept the new price by continuing to use your Subscription after the price change takes effect. If you do not agree with the price changes, you have the right to reject the change by cancelling your Subscription before the price change goes into effect.

Payments are nonrefundable and there are no refunds or credits for partially used periods. You may cancel a Subscription at any time, but if you cancel your Subscription before the end of the current subscription period, we will not refund any subscription fees already paid to us. Following any cancellation, however, you will continue to have access to the Services through the end of your current Subscription period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our Users. The amount and form of such refunds, and the decision to provide them, are at our sole and absolute discretion.

If you subscribed on the Site, you can cancel by contacting [email protected].

3.4        International Use; Export Controls: Software (defined below) available in connection with the Services and the transmission of applicable data, if any, may be subject to United States export controls. No Software may be downloaded from the Service or otherwise exported or re-exported in violation of U.S. export laws. Downloading or using the Software is at your sole risk. Recognizing the global nature of the Internet, you agree to comply with all applicable rules, regulations, and laws regarding your use of the Services, including, without limitation, as it concerns online conduct and acceptable content.

3.5        Commercial Use: Unless otherwise expressly authorized herein or by WB in writing, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of the Services, use of the Services, or access to the Services or Site.

4. Intellectual Property Rights.

4.1        WB Content: You acknowledge and agree that the Services may contain content, materials, metrics, code, artificial intelligence, intellectual property, and/or features (“WB Content”) that are protected by copyright, patent, trademark, trade secret or other proprietary rights and laws. The WB Content may also include access to the WBR App, which is separately governed by its own license agreement (the “WBR App License”), accessible here and incorporated herein by reference. By accessing and/or using the Services and using the WBR App in connection with such Services, you acknowledge, accept and approve the WBR App License. Except as expressly authorized by WB or otherwise authorized by the WBR App License, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Services or the WB Content, in whole or in part, except that the foregoing does not apply to your own User Content (as defined below) that you legally upload to the Services or otherwise incorporate into the WBR App. In connection with your use of the Service you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. If you are blocked by WB from accessing the Services (including blocking your IP address), you agree not to implement any measures to circumvent such blocking (e.g., by masking your IP address or using a proxy IP address). Any use of the Services or the WB Content other than as specifically authorized herein is strictly prohibited. The technology and software underlying the Services (including, without limitation, any source or object code) or distributed in connection therewith are the property of WB and other third-party service providers (the “Software”). Except with the prior written consent of WB, you agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by WB.

The WB name and logos are trademarks and service marks of WB (collectively the “WB Trademarks”). Other WB, product, and service names and logos used and displayed via the Services or Site may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to WB. Nothing in this Terms should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of WB Trademarks displayed on the Services, without our prior written permission in each instance. All goodwill generated from the use of WB Trademarks will inure to our exclusive benefit.

4.2        Third Party Products and Services: WB may use third-party service providers (“Third-Party-Providers”) in providing, administering, and maintaining the Services and Site. These Third-Party Providers may include, without limitation, online application platform providers, streaming media platform providers, data storage providers, and other technology providers. The Services and Site may also use features that interoperate with third-party applications provided by Third-Party Providers, including, without limitation, Kajabi, Zoom or similar video streaming or conferencing platforms (“Third-Party Applications”) that require Customer to use certain third-party products and/or third-party services (collectively, “Third-party Products or Services”). If you must use, procure, or otherwise access any Third-Party Products or Services in connection with or during the course of the Services or Site, you shall be solely and exclusively responsible and liable for using, renewing and paying for such Third-Party Products or Services and reviewing such Third-Party Services’ or Products’ separate product terms, website terms, and privacy policies. You acknowledge and agree that WB is not responsible or liable in any way for any Third-Party Providers, Third-Party Applications, or any Third-Party Products or Services and makes no guarantees, representations or warranties of any kind regarding the same.

4.3        User Content Transmitted: With respect to the content or other materials you upload through the Service or share with other Users or recipients (collectively, “User Content”), you represent and warrant that you own all right, title and interest in and to such User Content, including, without limitation, all copyrights and rights of publicity contained therein, and that you have all required rights to post or transmit such content or other materials without violation of any third-party rights. By uploading any User Content you hereby grant and will grant WB, its affiliated companies and partners (including but not limited to WB instructors, practitioners and other third parties providing instructional information through the Services, collectively “partners”) a nonexclusive, worldwide, royalty free, fully paid up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, adapt, perform, publish, distribute (through multiple tiers of distribution and partnerships), store, modify and otherwise use and fully exploit your User Content in any and all media, form, medium, technology or distribution methods now known or later developed and for any and all purposes (commercial or otherwise).

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information relevant to the Service (“Feedback”), provided by you to WB, its affiliated companies or partners are non-confidential and WB, its affiliated companies and partners will be entitled to the unrestricted use and dissemination of these Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

You acknowledge and agree that WB may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Terms; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of WB, the Users of its Site/Services and the public. You understand that the technical processing and transmission of the Service, including your content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

4.4        Copyright Complaints: WB respects the intellectual property of others, and we ask our Users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, or that your Intellectual Property Rights have been otherwise violated, you should notify WB of your infringement claim in accordance with the Digital Millennium Copyright Act (“DMCA”). WB may also at its sole discretion limit access to the Service and/or terminate the memberships or Subscriptions of any Users who infringe any Intellectual Property Rights of others, whether or not there is any repeat infringement.

5. Third Party Websites.

The Service may provide, or third parties may provide, links or other access to other sites and resources on the Internet. WB has no control over such sites and resources and WB is not responsible for and does not endorse such sites and resources. You further acknowledge and agree that WB will not be responsible or liable, directly or indirectly, for any damage, expense, cost or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such site or resource. Any dealings you have with third parties found while using the Services are between you and the third party, and you agree that WB is not liable for any loss or claim that you may have against any such third party.

6. Live Events and the WB Content Library. 

Live Event. You acknowledge and agree that in connection with your access to the Services and the Site as a paid subscriber, WB may deliver one or more live or recorded broadcasts (each, a “Live Event”) presented by one or more WB representatives discussing input metrics and other topics as determined by WB. With respect to each Live Event, you acknowledge and agree that: (i) the Live Event may not be uninterrupted or error-free; (ii) the Live Event may start before or after any time stated by WB to you, in its reasonable discretion; and (iii) no audio or visual recording of the Live Event or any delivery of the Services by WB is permitted. Notwithstanding the foregoing, WB shall have the right to record or take photographs of any Live Event in any medium, whether through itself or any Third Party Services or Products (as defined above), in its sole and exclusive discretion, and you hereby consent to WB’s recording of any or all portions of the Live Event.

WB Content Library.  Users of the Site who access the Site or the Services for free may have access to the WB Content Library for download, as determined by WB from time to time. You acknowledge and agree that in connection with your access to the Services and the Site, you may be granted access to the WB content library made available to you via the Internet, which includes materials, worksheets, templates, diagrams, data and other WB Content (the “WB Content Library”). Except as otherwise set forth in these Terms or approved by WB in writing, you shall not alter, modify, customize, translate or change in any fashion, the content, images, graphics, audio, video, code, or text of the WB Content Library in any way. With respect to the WB Content Library, you acknowledge and agree that: (i) the WB Content Library may not be uninterrupted or error-free; and (ii) content on the WB Content Library may be amended, supplemented, removed or altered, in WB’s reasonable discretion.

7. Indemnification. 

To the fullest extent permitted by law, you hereby agree to release, indemnify and hold WB and its affiliates (collectively, the “Affiliates”) and their respective officers, employees, members, managers, directors, partners, successors, assigns and agents (collectively, “WB Parties”) harmless from and against any from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including, without limitation, death) arising out of or relating to your use of the Services, use of the Site, any User Content, your connection to the Services, your violation of these Terms or your violation of the rights of any third party.

If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

8. Disclaimer of Warranties.

YOUR USE OF THE SERVICES AND THE SITE IS AT YOUR SOLE AND EXCLUSIVE RISK. THE SERVICES AND THE SITE ARE PROVIDED ON AN “AS IS,” “WHERE IS” AND “AS AVAILABLE” BASIS. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN, WB HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, SUITABILITY, ACCURACY, TITLE AND NON-INFRINGEMENT.

WB MAKES NO WARRANTY THAT (I) THE SERVICES, SITE, ANY LIVE EVENT OR THE WB CONTENT LIBRARY WILL MEET YOUR REQUIREMENTS, (II) THE SERVICES, SITE, LIVE EVENT OR WB CONTENT LIBRARY WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES, THE SITE, ANY LIVE EVENT, OR THE WB CONTENT LIBRARY WILL BE ACCURATE OR RELIABLE, OR (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL RECEIVED OR OBTAINED BY YOU THROUGH THE SERVICES, SITE OR ANY LIVE EVENT OR THE WB CONTENT LIBRARY WILL MEET YOUR EXPECTATIONS.

9. Limitation of Liability.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT WB AND ANY WB PARTY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICES AND/OR THE SITE, OR VIEW ANY LIVE EVENT OR THE WB CONTENT LIBRARY; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICES OR THE SITE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICES OR THROUGH THE SITE OR ANY LIVE EVENT OR THE WB CONTENT LIBRARY; OR (V) ANY OTHER MATTER RELATING TO THE SERVICES, SITE OR ANY LIVE EVENT OR THE WB CONTENT LIBRARY. IN NO EVENT WILL WB’s TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID WB IN THE LAST TWELVE (12) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICES OR WITH THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICES AND SITE IMMEDIATELY.

10. Binding Arbitration; Class Action Waiver.

You and WB agree that these Terms affect interstate commerce and that the U.S. Federal Arbitration Act governs the interpretation and enforcement of these arbitration provisions. This Section 10 is intended to be interpreted broadly and governs any and all disputes between us including but not limited to claims arising out of or relating to any aspect of the relationship between us or the Terms or the Services/Site, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory. The only disputes excluded from this broad prohibition are the litigation of certain intellectual property and small court claims, as provided below.

If you have any dispute with us, you agree that before taking any formal action, you will contact us at Working Backwards, LLC, 820 37th Ave, Seattle, WA 98122 or [email protected] and provide a brief, written description of the dispute and your contact information (including your username, if your dispute relates to an account). Except for intellectual property and small claims court claims, the parties agree to use their best efforts to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations shall be a condition to either party initiating a lawsuit or arbitration.

All disputes, claims, or controversies arising out of or relating to the Terms or the Services/Site that are not resolved by the procedures identified above shall be resolved by individual (not group) binding arbitration to be conducted before JAMS in accordance with the JAMS Streamlined Arbitration Procedure Rules for claims that do not exceed $250,000 and the JAMS Comprehensive Arbitration Rules and Procedures for claims exceeding $250,000 in effect at the time the arbitration is initiated, excluding any rules or procedures governing or permitting class actions. If you are a resident of the United States, arbitration may take place in the county where you reside at the time of filing, unless you and we both agree to another location or telephonic arbitration. For residents outside the United States, arbitration will be held in Seattle, Washington, and you and WB agree to submit to the personal jurisdiction of any federal or state court in Seattle, Washington in order to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability, or formation of these Terms, including but not limited to any claim that all or any part of these Terms are void or voidable, or whether a claim is subject to arbitration. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be written and shall be binding on the parties and may be entered as a judgment in any court of competent jurisdiction.

Each party shall equally bear the cost of any arbitration filing fees and arbitration fees for claims of up to $75,000, unless the arbitrator finds the arbitration to be frivolous. You are responsible for all other additional costs that you may incur in the arbitration including but not limited to attorneys’ fees and expert witness costs unless WB is otherwise specifically required to pay such fees under applicable law. If your claim is solely for monetary relief of $10,000 or less, and does not include a request for any type of equitable remedy, you may choose whether the arbitration will be conducted solely based on documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing.

You and we agree that the arbitration shall be conducted in the party’s respective individual capacities only and not as a class action or other representative action, and the parties expressly waive their right to file a class action or seek relief on a class basis. YOU AND WB AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provisions set forth above shall be deemed null and void in their entirety and the parties shall be deemed to have not agreed to arbitrate disputes.

Notwithstanding the parties’ decision to resolve all disputes through arbitration, you or we may bring enforcement actions, validity determinations or claims arising from or relating to theft, piracy or unauthorized use of intellectual property in state or federal court with jurisdiction or in the U.S. Patent and Trademark Office to protect Intellectual Property Rights (“Intellectual Property Rights” means patents, copyrights, moral rights, trademarks, and trade secrets, but not privacy or publicity rights). You or we may also seek relief in a small claims court for disputes or claims within the scope of that court’s jurisdiction to the extent such claims do not seek equitable relief.

You have the right to opt out and not be bound by the arbitration and class action waiver provisions set forth above by sending written notice of your decision to opt out to WB at the address identified in Section 14 below. The notice must be sent within thirty (30) days of (a) the “Date of Last Revision” date of these Terms as set forth above; or (b) your first date that you used the Services that contained any versions of the Terms that included this version of the mandatory arbitration and class action waiver, whichever is later. Otherwise you shall be bound to arbitrate disputes in accordance with the terms of these paragraphs. If you opt out of these arbitration provisions, WB also will not be bound by them. If WB changes this ‘Arbitration’ section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice within 30 days of the date such change became effective, as indicated in the “Date of Last Revision” date above or in the date of WB’s email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any dispute between you and WB in accordance with the provisions of this section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).

YOU UNDERSTAND AND AGREE THAT THE ABOVE DISPUTE PROCEDURES SHALL BE YOUR SOLE REMEDY IN THE EVENT OF DISPUTE BETWEEN YOU AND WB REGARDING ANY ASPECT OF THE SERVICES OR SITE AND THAT YOU ARE WAIVING YOUR RIGHT TO LEAD OR PARTICIPATE IN A LAWSUIT INVOLVING OTHER PERSONS, SUCH AS A CLASS ACTION.

11. Termination.

You agree that WB, in its sole discretion, may suspend or terminate your account (or any part thereof) or use of the Services or any portion of the Site and remove and discard any content within the Services, for any reason, including, without limitation, for lack of use or if WB believes that you have violated or acted inconsistently with these Terms. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of Services or Site, may be referred to appropriate law enforcement authorities. WB may also in its sole discretion and at any time discontinue providing the Services, or any part thereof, with or without notice. You agree that any termination of your access to the Services under any provision of these Terms may be effected without prior notice, and acknowledge and agree that WB may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Services or Site. Further, you agree that WB will not be liable to you or any third party for any termination of your access to the Services or Site.

Note for Authorized Users of an Entity User: If you are an “Authorized User” of an Entity User, your account may still be terminated at any time and from time to time in WB’s sole and exclusive discretion. In addition, if an Entity User’s account is terminated for any reason, such as non-renewal of an applicable Subscription Agreement, your Authorized User account will be terminated on the date that such Entity User account is terminated.

12. General.

These Terms constitute the full, final and comprehensive agreement between you and WB and govern your use of the Services and Site, superseding and replacing any prior or contemporaneous agreements between you and WB with respect to the Services or Site. You also may be subject to additional terms and conditions that may apply when you use affiliate or third party services, third party content or third party software. These Terms will be governed by the laws of the State of Washington without regard to its conflict of laws provisions. With respect to any disputes or claims not subject to arbitration, as set forth in Section 10 above, you and WB agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Seattle, Washington. The failure of WB to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of this agreement and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. You may not assign this Terms without the prior written consent of WB, but WB may assign or transfer this Terms, in whole or in part, without restriction. The section titles in these Terms are for convenience only and have no legal or contractual effect. Notices to you may be made via either email or regular mail. Under no circumstances shall WB be held liable for any delay or failure in performance resulting directly or indirectly from an event beyond its reasonable control. The Service may also provide notices to you of changes to these Terms or other matters by displaying notices or links to notices generally on the Service.

13. Notice for Inquiries.

Please contact us at Working Backwards, LLC, 820 37th Ave, Seattle, WA 98122 or [email protected] to report any violations of these Terms or to pose any questions regarding this Terms or the Services/Site.

Input Metrics Mastery

Unlock the Power of Input Metrics to Drive Predictable Growth, Improve Customer Satisfaction, and Achieve Operational Excellence — All with Clear, Controllable Steps for Consistent Success

BY THE END OF THIS COURSE, YOU WILL BE ABLE TO:

  • Achieve a deep understanding of input metrics.
  • Identify input metrics relevant to your business, product, operation, or function.
  • Measure and analyze your inputs effectively.
  • Implement and utilize the Weekly Business Review Reporting Tool to visualize metrics.

In addition to the 9 included on-demand lessons, you'll receive input metrics templates and worksheets along with additional templates and resources to help you start implementing input metrics and the weekly business review.